These Terms of Use ("Terms") govern your access to and use of vayas360.com and other websites, digital experiences, content, tools, and services that link to these Terms (collectively, the "Services"). The Services are operated by Vayas360 and its applicable subsidiaries and affiliates ("Vayas360," "we," "us," or "our").
By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility
You must be legally capable of entering into these Terms. The general public website is intended for adults. If Vayas360 later offers services for minors, those services will be governed by additional eligibility, parental or guardian consent, and privacy requirements.
2. Informational Website; Clinical Services Are Separate
Unless a specific Vayas360 service expressly states otherwise, public website content is provided for general informational and educational purposes. Merely using the public website, joining a waitlist, taking a general quiz, reading content, or communicating with Vayas360 does not create a physician-patient, dietitian-patient, therapist-patient, or other licensed healthcare-provider relationship.
If you enroll in a clinical service provided by Vayas360, an affiliated professional entity, a registered dietitian nutritionist, physician, or another participating provider, that relationship may be governed by separate clinical consents, provider terms, telehealth disclosures, financial policies, and a Notice of Privacy Practices. Those clinical documents control to the extent they conflict with these Terms regarding clinical care.
3. No Emergency Services
The Services are not designed for medical emergencies. Do not use the Services to seek urgent or emergency medical care. If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency care.
4. Accounts and Information You Provide
If an account is offered, you agree to provide accurate and current information, protect your login credentials, and promptly notify us of suspected unauthorized access. You are responsible for activity occurring through your account to the extent permitted by law.
You are responsible for the accuracy of health, dietary, allergy, medication, shipping, and other information you provide. Inaccurate or incomplete information can affect the usefulness or safety of nutrition, fulfillment, or health-related services.
5. Acceptable Use
You may use the Services only for lawful, personal, professional, or organizational purposes consistent with the features we make available. You may not:
- Interfere with security, availability, or operation of the Services.
- Attempt to gain unauthorized access to accounts, systems, source code, or data.
- Use automated tools to scrape, harvest, copy, or extract content or data except as expressly permitted by us or applicable law.
- Upload malware or harmful code, impersonate another person, or submit false, fraudulent, or misleading information.
- Use Vayas360 content, trademarks, protocols, or data to create a competing dataset, model, service, or commercial product without written permission.
- Use the Services in a way that infringes intellectual-property, privacy, publicity, or other rights.
6. Health, Nutrition, Diagnostics, Wearables, and Supplements
Health and nutrition outcomes vary by individual. The Services may include information about nutrition, biomarkers, laboratory tests, microbiome or omics testing, wearable data, supplements, coaching, or therapeutic nutrition. Such information may support healthcare decision-making but does not guarantee diagnosis, prevention, treatment, cure, or a particular outcome.
Third-party laboratory tests, wearable devices, continuous glucose monitors, applications, and diagnostic services have their own limitations, error rates, availability, and terms. Vayas360 is not responsible for the accuracy or uninterrupted operation of a third-party device or service except to the extent required by law or a separate written agreement.
Do not start, stop, or change prescription medication or medical treatment solely because of public website content, an automated insight, a meal recommendation, wearable data, or general educational information. Discuss medical decisions with an appropriately licensed healthcare professional.
7. Food Allergies and Dietary Restrictions
If food products become available through Vayas360, product labels, ingredient disclosures, and allergen information provided with the specific product control over general website descriptions. Facilities may process multiple ingredients and may not be allergen-free. You are responsible for reviewing applicable ingredient and allergen information and informing Vayas360 of relevant allergies or restrictions when a service requests that information. Individuals with severe food allergies should consult an appropriate healthcare professional before using a meal program.
8. Research, Outcomes, and De-Identified Data
Vayas360 may conduct analytics, quality improvement, outcomes evaluation, product development, and research in accordance with applicable law and our privacy policies. Certain research activities may require additional consent, authorization, institutional review, or other governance. Vayas360 may use information that has been appropriately aggregated or de-identified so that it is not reasonably linkable to an individual for lawful research, analytics, scientific, business, and commercial purposes.
9. Intellectual Property
The Services, including text, graphics, brand elements, software, interfaces, designs, databases, compilations, educational materials, protocols, and other content provided by Vayas360, are owned by or licensed to Vayas360 and are protected by intellectual-property laws. Vayas360, Vayaspan, associated logos, and other brand identifiers are trademarks or potential trademarks of Vayas360 or their respective owners.
Subject to these Terms, Vayas360 grants you a limited, revocable, non-exclusive, non-transferable license to access and use the public Services for their intended purpose. No other rights are granted by implication.
10. Feedback
If you voluntarily provide ideas, suggestions, or feedback about the Services, you grant Vayas360 permission to use that feedback without restriction or compensation, provided we do not publicly identify you without permission.
11. Third-Party Services
The Services may link to or integrate with third-party services. Vayas360 does not control those third parties and is not responsible for their content, privacy practices, availability, products, or services. Your use of a third-party service is governed by that third party's terms.
12. Purchases, Subscriptions, and Auto-Renewal
If Vayas360 later offers paid products, meal programs, memberships, testing, supplements, subscriptions, or automatically renewing services, the checkout flow will present applicable price, billing frequency, renewal terms, cancellation method, refund policy, shipping terms, and any other material transaction terms before purchase. Where required by law, Vayas360 will obtain affirmative consent to recurring charges and provide required renewal notices and cancellation methods.
The specific Terms of Sale, Subscription Terms, or clinical financial policy presented at purchase will supplement these Terms.
13. Communications
By providing contact information, you may receive service-related communications. Marketing email and text communications, if offered, will be subject to applicable consent and opt-out requirements. Consent to receive marketing communications is not a condition of purchasing a service unless expressly permitted by law.
14. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, THE PUBLIC WEBSITE AND GENERAL INFORMATIONAL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." VAYAS360 DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE PUBLIC WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR PRODUCE A PARTICULAR HEALTH OR BUSINESS RESULT.
THIS DISCLAIMER DOES NOT LIMIT WARRANTIES OR PROFESSIONAL DUTIES THAT CANNOT LAWFULLY BE DISCLAIMED, AND IT DOES NOT REPLACE ANY WARRANTIES EXPRESSLY PROVIDED IN SEPARATE TERMS FOR A PAID PRODUCT OR CLINICAL SERVICE.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, VAYAS360 AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM THE PUBLIC WEBSITE OR GENERAL INFORMATIONAL SERVICES, INCLUDING LOSS OF DATA, REVENUE, PROFITS, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, VAYAS360'S AGGREGATE LIABILITY ARISING FROM THE PUBLIC WEBSITE OR GENERAL INFORMATIONAL SERVICES WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID VAYAS360 FOR THE SPECIFIC NON-CLINICAL SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT.
THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, AND THEY DO NOT ALTER THE STANDARD OF CARE OR LIABILITY RULES APPLICABLE TO LICENSED PROFESSIONAL SERVICES WHERE SUCH LIMITATION IS NOT PERMITTED.
16. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Vayas360 and its affiliates from third-party claims, damages, and expenses arising from your unlawful misuse of the Services, your violation of these Terms, or your infringement of another person's rights. This section does not require a consumer to indemnify Vayas360 for Vayas360's own unlawful conduct.
17. Suspension and Termination
We may suspend or terminate access to the Services when reasonably necessary to protect users, security, legal compliance, or Vayas360 rights, or when you materially violate these Terms. Provisions that by their nature should survive termination will survive.
18. Governing Law
Except where applicable law requires otherwise, these Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
19. Dispute Resolution and Arbitration
Before filing a formal claim, you and Vayas360 agree to try in good faith to resolve the dispute informally for at least 30 days after written notice. Notices to Vayas360 should be sent to legal@vayas360.com and the mailing address below.
If a dispute is not resolved informally, either party may elect binding individual arbitration administered under the applicable consumer arbitration rules of the American Arbitration Association, except that either party may bring an eligible claim in small-claims court. Arbitration will occur on an individual basis. To the fullest extent permitted by law, class, collective, consolidated, and representative proceedings are waived.
You may opt out of this arbitration provision by sending written notice to legal@vayas360.com within 30 days after the date you first affirmatively accept these Terms. The notice must identify you and clearly state that you are opting out of arbitration. If you timely opt out, the arbitration provision will not apply to you.
Nothing in this section prevents either party from seeking temporary or injunctive relief in a court of competent jurisdiction to protect intellectual-property, privacy, security, or confidential-information rights. If applicable law prohibits enforcement of any portion of this section, that portion will be severed or limited to the minimum extent necessary.
20. Changes to These Terms
We may update these Terms to reflect changes in the Services, law, or business practices. The revised Terms will include an updated date. When legally required, we will provide additional notice or request renewed acceptance before material changes apply.
21. Contact
legal@vayas360.com
Vayas360
500 North Central Expressway, Suite 500
Plano, Texas, United States